KnockPlan Support

Need help with KnockPlan? Open a support request and include enough detail for us to understand what happened.

What to include

• Your device model
• Your iOS version
• The KnockPlan app version
• A clear description of the issue
• The steps that caused the issue
• A screenshot, if it does not contain sensitive information

Frequently asked questions

How do I reset my password?

Use the “Forgot Password” option on the KnockPlan login screen and follow the instructions sent to your account email.

Why does KnockPlan request my location?

Location may be used to support route planning and nearby-account features. You can change location permission in your iPhone settings.

Why does KnockPlan request microphone access?

Microphone access may be used when you choose to create a voice note. KnockPlan does not need microphone access for written notes.

How do I delete my account?

Follow the steps on the Delete Account page.

How quickly will I receive a response?

Support requests are reviewed as quickly as reasonably possible. Response time may vary depending on the issue.